Refund policy

Our 100-Night Trial
We want you to love your Vitaly pillow. That is why every order comes with a 100-night trial. Sleep on it for up to 100 nights, and if it is not right for you, you can return it for a refund.

How to start a return
To start a return, email us at info@vitalysleep.com with your order number and the reason for your return. We will send you instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

Condition of returns
Because this is a sleep product, we accept trial returns even if the pillow has been used, as long as it is in reasonable condition. Please keep the original packaging when possible.

Refunds
Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Depending on your bank, it may take additional time for the refund to appear.

10-Year Guarantee
Your Vitaly pillow is covered by a 10-year guarantee against loss of shape and manufacturing defects. If your pillow flattens or fails under normal use within 10 years, contact us at info@vitalysleep.com and we will replace it.

Damaged or wrong items
Please inspect your order upon delivery and contact us immediately at info@vitalysleep.com if the item is defective, damaged, or if you received the wrong product, so we can make it right.

Exchanges
The fastest way to exchange an item is to return the item you have and place a new order once the return is accepted.

Questions
For any return or refund question, email info@vitalysleep.com.